Delivery & Returns Info

Delivery

Within 4 miles of Leek

Deliveries within a 4 mile radius of Leek will be delivered free of charge! There is a minimum order value of £10.00 for this option. 

All orders placed before 5pm will be delivered the same evening, or the next day - subject to stock availability. 

Over 4 miles of Leek 

We charge just £2.99 for all deliveries over 4 miles from our store. 

We aim to deliver orders within 5 working days using our chosen courier service, although for stock items delivery is normally much quicker.

During peak periods (July – September) due to high demand and stock fluctuation, this can be longer and on average orders will take 10-14 working days to be delivered.

 

Collection from store

Collect from store is available for free. Please allow 48 hours for us to get your order ready. We will send you an email or text when your order is ready to be collected.

 

Returns

All returned items are to be sent to our store at 15 St Edward Street, Leek, ST13 5DR. The cost of sending the returned items is at the cost of the buyer and we recommend using a Signed For service for this to ensure you are covered for any loss or damages. All returned items must be in a sellable condition including tags still being attached. Returns will only be accepted within 30 days of the date of sale.

Exchanges

If you require to exchange an item(s) then please send the item(s) back to our store at 15 St Edward Street, Leek, ST13 5DR. The cost of sending the returned items is at the cost of the buyer and we recommend using a Signed For service for this to ensure you are covered for any loss or damages. Please leave a note on the packing slip enclosed within your parcel to let us know what item(s) you would like to exchange and what you would like to exchange them for.